Need Help? Contact Us
Our support team is ready to help with questions about your account, deposits, withdrawals, technical issues or general feedback. You can reach us any time for urgent problems and we aim to provide fast, clear responses. For billing or verification help we have a dedicated payments desk, and affiliate or commercial enquiries are handled by our partnerships team. Use live chat for the quickest reply, or email and phone for detailed enquiries. We also accept supporting documents by email.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 1 hour) |
| General enquiries | [email protected] (responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner team response within 48 hours) |
| Phone | +44 20 7946 0321 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 |
Email Support
For detailed requests, account issues or enquiries that need documents or explanation, email is the preferred contact method. Please send messages to [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing full information speeds handling and avoids delays; we may request further documents and will reply as soon as possible.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day via live chat or email, while more complex account, payment or verification issues may take longer to resolve depending on their nature. If a case needs escalation we’ll keep you updated and provide an estimated timeframe so you know when to expect a reply.
Feedback
Your feedback matters to SlotNauts. If you have suggestions, ideas or spot anything that could be improved, please send them our way. We review all messages carefully and use them to shape site updates, promotions and the overall experience. Your input helps us make the games, payments and support better for everyone. Thank you for taking the time.