Privacy Policy
This Privacy Policy explains how SlotNauts collects, uses and protects personal information when you register, play or otherwise interact with our services. We take your privacy seriously and set out below what information we collect, why we use it, who we may share it with and how you can exercise your rights.
Types of data we collect
We collect a range of information to provide and secure your account and to process transactions. This includes personal data, technical data and transactional data.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, contact details, postal address and identity documents where required. We also keep correspondence you send to us and any information you provide when contacting support.
Technical data
We automatically collect technical information when you use our site or app. This may include your IP address, device and browser type, operating system, login times and cookies or similar tracking technologies used to help with navigation, security and performance.
Transactional data
Transactional data includes deposits, withdrawals, bets and game activity. We record the value, date and time of transactions, payment method details and related information needed to operate your account and meet our financial and anti-fraud obligations.
How we use your information
We use data to create and manage your account, process payments, verify identity, detect and prevent fraud, comply with legal obligations and provide customer support. We may also use information for responsible play checks, to improve our services and to send service-related communications where permitted.
Data protection practices
We protect data using technical and organisational measures including encryption in transit, access controls and secure storage. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We retain information for as long as necessary to provide services, comply with legal and regulatory obligations and to resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site usage and deliver relevant content. You can manage or block cookies through your browser settings and via the cookie banner on our site. Blocking some cookies may affect site functionality.
Information sharing and third parties
We share information with third parties such as payment processors, game providers, fraud prevention agencies, analytics and hosting providers, and legal or regulatory bodies when required by law. Where data is shared, we use agreements and safeguards to protect your information and limit access to what is necessary.
User rights
You have rights to access, correct or delete personal information, to restrict or object to processing in some circumstances, and to request portability of data where applicable. You may also withdraw any consent you have given, though this will not affect processing carried out prior to withdrawal.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team at [email protected]. We may need to verify your identity before fulfilling requests. Please note we may retain certain information where required for legal, tax or fraud prevention purposes.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will publish the updated policy on our site and, where appropriate, notify you by email or account message. The latest version is always available on our website.